We are not responsible if you return the items to our address without our confirmation between you and us that your items could be returned to get refund. We are not responsible if you return the item to address which is not our returning warehouse that we provided.
1. RETURNS
- We only accept returns, refunds and exchange for some reasons: Not exactly what you ordered, wrong printed objects, wrong color and size caused by our mistakes. (You need to provide the photo which shows our wrong. Specifically about the size, please help us measure the size at length, bust, sleeve, and shoulder and give us the photo about the difference)
- We DO NOT accept returns and refunds if you just do not like the item when you receive it. All the item details have been clarified on our website.
- Our policy lasts 30 days. If 30 days have gone by since you receive your items, unfortunately we can’t offer you a refund or exchange.
- To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging
- To complete your return, we require a receipt or proof of purchase
- Please do not send your purchase back to the manufacturer
- There are certain situations where only partial refunds are granted (if applicable)
- We are not responsible ny item not in its original condition, is damaged or missing parts for reasons not due to our error
2. REFUNDS (IF APPLICABLE)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. We only process the refunds when we receive the returned items.
We will not process a refund requirement in cases you refuse to receive the items or refuse to provide information we require such as: image (or video) of product with mistake, etc ...
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
CANCELLATION
You can cancel your order for any reason within 12 hours since the time your order is placed.
If you want to change your order to another item (with the same price only), please contact us and state clearly what you want to change to. They can be changed if they have not in production yet.
All the requests should be submitted to support@jackets-shop.com.
Any further questions about our return and refund policy?
Please send us an email at support@jackets-shop.com and we will help you out to the best of our abilities!
LATE OR MISSING REFUNDS (IF APPLICABLE)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@jackets-shop.com
GIFTS
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
SHIPPING
To return your product, you should mail your product to our returning warehouse:
- Receiver Name: Hoang Van Khanh
- Shipping Address: So Nha 180, Quan Tru, Kien An, Hai Phong
- Shipping City: Hai Phong
- Shipping Province: Hai Phong
- Shipping Zip Code: 180000
- Shipping Phone number: 0868110490
- Shipping country: Vietnam (Country Code: VN)
You will be responsible for paying for your own shipping costs for returning your item and payment gate fee. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.